The benchmark of excellence
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The Bournemouth Business Leaders Award celebrate the people, businesses and organisations doing exceptional work. Explore the categories and help recognise someone shaping the future through their achievement, leadership and impact.
Hospitality Excellence Awards
Hotel of the Year Award
Celebrating exceptional stays, guest experiences and accommodation.
About this category
This category celebrates an exceptional hotel, resort or accommodation provider demonstrating excellence, positive impact and results worthy of recognition by the Hospitality Excellence Awards. Entrants should present the achievement, supporting evidence and the difference made during the awards period.
Eligibility
Open to UK hotels, resorts, guest accommodation and serviced accommodation providers operating during the current awards period.
Judging criteria
- Guest experience
- Service quality
- Facilities
- Commercial performance
- Innovation
- Sustainability
- Reputation
Qualitative criteria
- Hospitality
- Attention to detail
- Distinctiveness
- Consistency and the quality of the overall guest journey
Metrics
- Occupancy
- Guest ratings
- Repeat bookings
- Revenue performance
- Service recovery
- Sustainability outcomes and verified testimonials
Additional criteria
Entries should include a concise case study, supporting figures, guest or stakeholder evidence where available, and confirmation that material claims may be independently verified. Judges may consider the entrant’s scale and available reso
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